Andrews Jewelers Refund Policy

If you’re not 100 percent satisfied with your purchase, we want to help.

You may return or exchange your purchase at Andrews Jewelers up to 30 days from the date of purchase, excluding custom designed or personalized merchandise, and engagement rings.

Watches may be returned or exchanged within 30 days of purchase and must be unworn. Watches eligible for return may not have scratches and abrasions. Watch straps must be unaltered without shortening.

Online purchases must be returned to the following address:

Please call ahead for shipping instructions and a Return Authorization Number. Packages sent to Andrews Jewelers without a visible Return Authorization Number will be returned to sender.

In-store purchases must be hand-delivered to the following address:

If you have questions regarding your order please call 716-630-7091